Laptop Luxe Shipping Policy
Thank you for choosing Laptop Luxe! Below are the important details about our shipping policy, fees, and conditions. Please read carefully.
Shipping Charges:
We charge shipping fees based on the weight of the product being shipped:
- Weight >= 500g: Shipping fee of ₹49
- Weight >= 1kg: Shipping fee of ₹99
- Weight >= 2kg: Shipping fee of ₹99
- Weight >= 5kg: Shipping fee of ₹99
- Weight >= 10kg: Shipping fee of ₹399
- Weight >= 20kg: Shipping fee of ₹499
Free Pickup from Store:
You can pick up your order for free from our store: Laptop Luxe I.T. Services,
Shop No. 1, First Floor, Tawi Plaza, Bikram Chowk,
Jammu, J&K 180004 .
Free Delivery for Orders Over ₹7000:
If your order is ₹7000 or more, you get free delivery!
Order Preparation and Delivery Time:
- Machine Preparation: It may take 1 day to ready the product as per your specific requirements.
- Delivery Time: It usually takes 3 to 7 days for the product to be delivered.
- However, delivery may be delayed for more than 7 days due to natural disasters, curfews, or other emergencies. These are situations we can’t control, and we are not responsible for delays caused by them.
Returns and Responsibility for Damaged Products:
- No Returns for Damaged or Burnt Products: We do not accept returns for products that are damaged or burnt after delivery.
- Full Product Check Before Dispatch: Each product is carefully inspected and verified before shipping, and packed securely with foam and plastic film to prevent any damage or tampering.
Security Measures:
- Packing Video Record: To prevent fraud, we record the packing process of your product.
- Unboxing Video: We recommend customers record the unboxing process to confirm that the product has not been tampered with. We cannot accept responsibility if the video is recorded after the unboxing because the product might have been intentionally changed by the customer.
- One-Time Stickers: We use one-time security stickers to ensure that the product is opened only once by the customer. If the sticker is voided, we will not accept returns or issue refunds.
Fraud Prevention and Legal Action:
- Strict Action on Fraud: If any fraudulent activity is detected, we will take legal action. Our goal is to prevent fraud, and we take this matter very seriously, regardless of the value of the product.
- Think Twice Before Fraud: Any customer found guilty of fraudulent activities will face strict consequences. Legal action will be pursued to protect our business and customers.
Contact Information:
If you have any questions or concerns, feel free to contact us at:
- Phone: 9070553855 / 9086553855
- WhatsApp: Both numbers are available on WhatsApp
- Availability: We are available to take calls from 10 AM to 3 AM.
By placing an order with Laptop Luxe, you agree to these terms and conditions.
Thank you for choosing Laptop Luxe!