At Laptop Luxe and Laptop Luxe I.T Services, we value customer satisfaction and strive to provide a seamless shopping and service experience. Our Return Policy is designed to ensure clarity and transparency regarding returns, replacements, and service-related concerns. Please read the following guidelines carefully before initiating a return or requesting service assistance.
Return Policy for Laptop Luxe (www.laptopluxe.in)
Product Returns & Conditions:
Returns are accepted only if the product is returned in its original condition, including all original packaging, labels, accessories, and documentation.
Any modifications, alterations, or part replacements in the product will lead to rejection of the return request. Such cases may also result in legal action.
Returns must be initiated within 7 days from the date of delivery, except for selected items, which are ineligible for return.
Return Process:
Contact Us: Customers must initiate a return request by contacting our support team within the specified timeframe via phone, email, or the contact form on our website.
Evaluation: Once a return request is received, our team will assess the validity of the request. The product will be inspected upon return to determine eligibility.
Return Shipping: Customers are responsible for return shipping costs. A trackable shipping method is recommended to ensure the safe return of the product.
Refund Process: If the product meets our return criteria, the refund will be processed to the original payment method after deducting a 50% delivery charge to cover shipping costs.
Refund Timeline: Refunds will be processed within 7 working days of receiving the returned product. Additional time may be required for the refund to reflect in your account depending on your financial institution.
Exclusions:
Defective or Damaged Products: If a product is received in a damaged or defective condition, please contact us immediately for a replacement or refund.
Non-Returnable Items: Software licenses, downloadable products, and personalized/customized items are not eligible for return.
Return Policy for Laptop Luxe I.T Services (services.laptopluxe.in)
Service & Replacement Policy:
No Returns on Services: Since Laptop Luxe I.T Services provides repair, upgrade, and IT solutions, service-related payments are non-refundable once the service is completed.
Product Warranty Coverage: Any hardware or parts purchased through us come with the brand’s official warranty. As the customer is informed of the product before purchase, returns will not be accepted.
Customers have two options:
Order the required parts themselves and request only service assistance from us.
Purchase both the product and the service from us.
Service Warranty:
Our services are provided with a quality assurance guarantee, but we do not offer returns or refunds once the service has been rendered.
During the service, if any additional issues or faulty components are identified, we will settle the matter on the spot to ensure customer satisfaction. Additional costs may apply for extra repairs or component replacements.
In case of issues with a hardware part installed by our team, customers must refer to the brand’s warranty for further assistance.
Customer Support
If you have any questions regarding our return policy or need assistance, please contact our customer support team:
Email: [email protected]
Phone: 9070553855 (WhatsApp Chat) | 9086553855 (WhatsApp Chat)
Websites: www.laptopluxe.in | services.laptopluxe.in
We appreciate your trust in Laptop Luxe and Laptop Luxe I.T Services and are committed to providing you with the best IT products and services!